Refund policy
Return & Refund Policy
At Flowers TAVEINE, we take pride in delivering premium floral arrangements crafted with care. Due to the perishable nature of flowers, our return and refund policy is outlined below.
Returns & Cancellations
Flowers and floral arrangements are non-returnable once an order has been prepared or delivered.
Cancellations or changes may be requested before order preparation begins. Once preparation has started, the order can no longer be cancelled or modified.
To request a cancellation or change, please contact us as soon as possible at support@taveine.com.
Damaged or Incorrect Orders
Please inspect your order upon delivery.
If your flowers arrive damaged, defective, or incorrect, contact us within 24 hours of delivery with clear photos and order details.
Our team will review the issue and, where appropriate, offer a replacement or resolution.
Non-Returnable Items
The following items are non-returnable:
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Fresh flowers and plants
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Custom or personalized floral arrangements
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Sale or promotional items
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Gift cards
These exclusions apply due to hygiene, perishability, and customization.
Refunds
If a refund is approved, it will be processed to the original payment method.
Refund processing times may vary depending on your bank or payment provider.
Flowers TAVEINE reserves the right to refuse refunds for issues reported outside the stated timeframe or where misuse or mishandling is evident.
Contact Us
For any questions regarding returns, cancellations, or refunds, please contact:
Email: support@taveine.com
Location: Dubai, United Arab Emirates